Question 1

What is Ready Set Compliant?

Accepted Answer

Ready Set Compliant is a staff document management platform built specifically for NDIS providers. It helps you manage compliance documents, track certification expiry dates, streamline staff onboarding, and stay audit-ready. Whether you provide SIL (Supported Independent Living), home care, or community participation services, our platform ensures your team's credentials are always up to date.

Question 2

Who is this platform designed for?

Accepted Answer

Our platform is designed for NDIS registered providers of all sizes, including those offering Supported Independent Living (SIL), home care services, community participation programs, and other NDIS supports. It's particularly valuable for organisations managing multiple support workers who need to maintain various compliance documents.

Question 3

How do I get started?

Accepted Answer

Getting started is simple: 1) Sign up for a free trial account, 2) Add your organisation details, 3) Invite your staff members via email or import them from a CSV file, 4) Staff complete their onboarding by uploading required documents. The platform guides everyone through each step with clear instructions.

Question 4

Is there a free trial?

Accepted Answer

Yes! We offer a 14-day free trial with full access to every feature — including AI document verification. Enter your card to start — you won't be charged until day 15. Cancel anytime. This gives you time to set up your organisation, onboard staff, and see how the system works for your compliance needs.

Question 5

Do I need technical knowledge to use the platform?

Accepted Answer

Not at all. We've designed the platform to be intuitive and user-friendly. If you can use email and upload files, you can use Ready Set Compliant. We also provide helpful guides and responsive support if you ever need assistance.

Question 6

How does AI document verification work?

Accepted Answer

When a staff member uploads a document, our AI analyses it automatically — extracting key information like the holder's name, expiry date, certificate number, and issuing body. Each document receives a confidence score indicating how certain the AI is about its analysis. High-confidence documents can be auto-verified, while lower-confidence ones are flagged for manual admin review.

Question 7

What data does the AI extract from documents?

Accepted Answer

Our AI extracts: the document holder's name (matched against the staff profile), expiry date, issue date, certificate or check number, issuing body (e.g., St John Ambulance, state government), and document type. All extracted data is shown alongside the original document for easy verification.

Question 8

Is AI verification accurate?

Accepted Answer

Our AI uses confidence scoring to indicate its certainty level for each extraction. Documents with high confidence scores (typically 90%+) can be auto-approved, while those below the threshold are flagged for manual review. This means you always have a human check on edge cases, while routine documents are processed instantly.

Question 9

Can I disable AI auto-verification?

Accepted Answer

Yes. Administrators have full control through a master toggle in Settings > Documents. You can enable or disable AI auto-verification globally, or configure it per document type. When disabled, all documents require manual admin review regardless of confidence score.

Question 10

Is AI included in all plans?

Accepted Answer

Yes. AI document verification, auto data extraction, and confidence scoring are included in every plan — Starter, Professional, Business, and Enterprise — at no extra cost. We believe compliance automation should be accessible to organisations of all sizes.

Question 11

Can the AI detect the document type automatically?

Accepted Answer

Yes. When staff upload a document, the AI analyses its content to detect what type of document it is — whether it's a First Aid certificate, Working with Children Check, Police Check, or other compliance document. This saves staff from having to manually categorise every upload.

Question 12

What types of documents can I store?

Accepted Answer

You can store all NDIS-related compliance documents including: NDIS Worker Screening Checks, Working with Children Checks (WWCC), National Police Checks, First Aid and CPR certificates, visa and passport copies, driver licences, car insurance, training certificates, signed codes of conduct, and any other documents required for your compliance needs.

Question 13

What file formats are supported?

Accepted Answer

We support common document formats including PDF, JPG, JPEG, and PNG. Files can be up to 10MB in size. For best results, we recommend uploading clear, legible scans or photos of your documents.

Question 14

How does batch uploading work?

Accepted Answer

Our Batch Upload Manager allows staff to upload multiple documents at once. Simply drag and drop all your files into the upload zone, and our AI will help categorise them automatically. This is particularly useful during initial onboarding when staff need to submit many documents.

Question 15

Can I customise which documents are required?

Accepted Answer

Yes. Administrators can configure which document types are mandatory for their organisation. You can set up document templates, mark certain documents as required or optional, set expiry periods, and even create custom document categories specific to your organisation's needs.

Question 16

How are documents organised?

Accepted Answer

Documents are automatically categorised by type (Compliance, Identity, Training, Employment, etc.) and associated with the relevant staff member. You can view documents by staff member, by document type, or across your entire organisation. The dashboard gives you a clear overview of compliance status at a glance.

Question 17

Can I download documents for NDIS audits?

Accepted Answer

Absolutely. You can export individual documents, bulk export all documents for specific staff members, or generate a shareable audit portal link with password protection. This makes preparing for NDIS quality audits significantly easier.

Question 18

How do I add new staff members?

Accepted Answer

You can add staff members individually by entering their details and sending an invitation email, or import multiple staff at once using a CSV file. Each staff member receives an email invitation to create their account and complete their onboarding process.

Question 19

What is the onboarding workflow?

Accepted Answer

Our guided onboarding workflow takes new staff through a step-by-step process to upload all required documents. Progress is tracked with a visual progress bar, and staff can see exactly which documents they still need to provide. This ensures nothing falls through the cracks.

Question 20

Can staff update their own documents?

Accepted Answer

Yes. Staff members have their own login and can upload updated documents when certifications are renewed. They can also view their compliance status and see upcoming document expiries. Administrators receive notifications when new documents are uploaded for review.

Question 21

What staff roles are supported?

Accepted Answer

The platform supports various NDIS workforce roles including Support Worker, Senior Support Worker, Team Leader, House Coordinator, Operations Manager, and Director. You can assign appropriate roles to staff members to reflect your organisation structure.

Question 22

Can I deactivate staff who leave?

Accepted Answer

Yes. Administrators can deactivate staff members who are no longer with your organisation. Their records are retained for compliance and audit purposes but they lose access to the platform. You can also bulk-deactivate multiple staff members if needed.

Question 23

Is there a staff limit?

Accepted Answer

Staff limits depend on your subscription plan. Starter supports up to 30 staff, Professional up to 120, Business up to 300, and Enterprise offers unlimited staff. Visit our pricing page for full details.

Question 24

How does expiry tracking work?

Accepted Answer

When documents are uploaded, our AI automatically extracts the expiry date (or you can enter it manually). The system tracks these dates and sends proactive reminders before documents expire. The dashboard shows documents expiring soon (within 30 days) and those already expired, so you always know your compliance status.

Question 25

When are renewal reminders sent?

Accepted Answer

Automated reminders are sent at multiple intervals before a document expires — typically 60 days, 30 days, 14 days, and 7 days before expiry. Both staff members and administrators receive these notifications so renewals are never missed. You can customise these intervals in Settings.

Question 26

Can I customise reminder settings?

Accepted Answer

Yes. Administrators can configure reminder timing and notification preferences in the Settings > Notifications tab. You can add or remove reminder day intervals, toggle individual notification types on or off, and choose to receive digest emails summarising all upcoming expiries.

Question 27

What happens when a document expires?

Accepted Answer

Expired documents are flagged clearly in the system, and the staff member's compliance status changes to reflect the issue. Administrators are notified immediately, and the staff member receives reminders to upload a renewed document.

Question 28

Can I sync expiry dates to my calendar?

Accepted Answer

Yes. You can download ICS calendar files for upcoming renewals and add them to Google Calendar, Outlook, or Apple Calendar. This helps you plan ahead alongside your existing schedule.

Question 29

Does this help with NDIS audits?

Accepted Answer

Absolutely. Our platform is designed to help NDIS providers maintain audit-ready documentation. You can generate a shareable audit portal link — password-protected and branded with your logo — that gives auditors read-only access to your team's compliance documents. No more scrambling through filing cabinets.

Question 30

What NDIS Practice Standards does this support?

Accepted Answer

Our platform supports compliance with multiple NDIS Practice Standards including: Governance and Operational Management (worker screening records), Human Resource Management (staff qualifications and training), and Information Management (secure document storage). It helps you maintain evidence for quality audits.

Question 31

Does it track NDIS Worker Screening Checks?

Accepted Answer

Yes. NDIS Worker Screening Checks are one of the mandatory document types in our system. You can track the status, expiry dates, and clearance numbers for all your staff members' screening checks in one place. Our AI automatically extracts screening check details when documents are uploaded.

Question 32

Can I track Working with Children Checks?

Accepted Answer

Yes. Working with Children Checks (WWCC) are tracked with all relevant details including check numbers, expiry dates, and the state/territory of issue. The system alerts you before checks expire so staff can renew in time.

Question 33

Is the platform suitable for SIL providers?

Accepted Answer

Yes. We built this platform while running our own SIL services. It's designed to handle the complex staffing requirements of 24/7 supported independent living, including managing large teams of support workers across multiple sites.

Question 34

Does it support home care providers?

Accepted Answer

Absolutely. Home care and in-home support providers benefit from centralised document management, ensuring every worker visiting participants' homes has current clearances and qualifications.

Question 35

How secure is my data?

Accepted Answer

Security is our top priority. We use enterprise-grade encryption for all data in transit (TLS 1.3) and at rest. Our infrastructure includes security headers (CSP, HSTS, X-Frame-Options), strict API validation, rate limiting on login endpoints, and real-time error monitoring.

Question 36

Is two-factor authentication available?

Accepted Answer

Yes. We offer TOTP-based multi-factor authentication (MFA) for all user accounts. You can enrol using a QR code with any authenticator app (Google Authenticator, Authy, etc.) from your account settings. We strongly recommend enabling MFA for all admin accounts.

Question 37

Where is my data stored?

Accepted Answer

All data is hosted securely via Supabase, a trusted cloud platform with enterprise-grade security certifications and compliance controls.

Question 38

Who can access staff documents?

Accepted Answer

Access is controlled through role-based permissions. Administrators can view all staff documents, while individual staff members can only view and manage their own documents. Audit portal links provide read-only access with password protection and configurable expiry dates. All access is tracked via comprehensive audit logging.

Question 39

Do you comply with Australian Privacy laws?

Accepted Answer

Yes. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988, as well as NDIS-specific information management requirements. We maintain a formal incident response plan aligned with the Privacy Act. You can read our full Privacy Policy for details on how we collect, use, and protect your information.

Question 40

How much does it cost?

Accepted Answer

We offer four plans: Starter at $149/month (up to 30 staff), Professional at $349/month (up to 120 staff), Business at $649/month (up to 300 staff), and Enterprise with custom pricing (unlimited staff). All plans include every feature — AI document verification, auto data extraction, confidence scoring, e-signatures, smart notifications, and the audit portal. Annual billing is available with up to 15% savings. Visit our pricing page for full details.

Question 41

Is there a setup fee?

Accepted Answer

No. There are no setup fees or hidden costs. You pay a simple monthly subscription based on your plan, and every plan starts with a 14-day free trial.

Question 42

Can I change plans later?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from Settings > Billing. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, we'll pro-rate the difference.

Question 43

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex). Enterprise customers can arrange invoice billing with NET 30 terms.

Question 44

Is there a contract or lock-in period?

Accepted Answer

No. Our subscriptions are month-to-month with no lock-in contracts. You can cancel at any time — no questions asked. We believe in earning your business through great service, not through restrictive agreements.

Question 45

How can I get help?

Accepted Answer

We offer multiple support channels: email support, in-app help guides, and a comprehensive knowledge base. For urgent issues, Professional and Enterprise plans include priority response times.

Question 46

Do you offer training?

Accepted Answer

Yes. We provide onboarding assistance to help you get set up, including video tutorials and documentation. Enterprise customers can arrange dedicated training sessions for their team.

Question 47

What are your support hours?

Accepted Answer

Standard email support operates during Australian business hours (Monday-Friday, 9am-5pm AEST). Enterprise plans include 24/7 dedicated support with faster response times.

Question 48

Can I request new features?

Accepted Answer

Absolutely! We love hearing from our users. You can submit feature requests through our support channels, and we actively incorporate customer feedback into our product roadmap. Many of our best features came from provider suggestions.

Frequently Asked Questions

Getting Started

AI & Automation

Document Management

Staff Management

Expiry Tracking & Alerts

NDIS Compliance

Security & Privacy

Pricing & Billing

Support

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