Question 1

What is Ready Set Compliant?

Accepted Answer

Ready Set Compliant is an NDIS compliance platform with two pipelines: staff document management (Worker Screening, First Aid, training records, expiry tracking, audit portal) and participant documentation (turn an OT report or NDIS plan into 13 NDIS-compliant documents in minutes). It is built specifically for Australian NDIS providers — SIL, support coordination, home care, community participation.

Question 2

Who is this platform designed for?

Accepted Answer

NDIS registered providers of all sizes — Supported Independent Living (SIL), home care, support coordination, community participation, and other NDIS supports. It is particularly valuable for organisations managing multiple support workers and complex participant documentation.

Question 3

How do I get started?

Accepted Answer

Getting started is simple: 1) Sign up for a free trial, 2) Add your organisation details, 3) Invite staff via email or import via CSV, 4) Staff complete onboarding by uploading their compliance documents, 5) Admins can begin uploading participant source documents to generate the participant pack. The platform guides everyone through each step with clear instructions.

Question 4

Is there a free trial?

Accepted Answer

Yes. We offer a 14-day free trial with full access to every feature — including AI document verification and participant document generation. Enter your card to start — you will not be charged until day 15. Cancel anytime.

Question 5

Do I need technical knowledge to use the platform?

Accepted Answer

Not at all. We have designed the platform to be intuitive and user-friendly. If you can use email and upload files, you can use Ready Set Compliant. We also provide helpful guides and responsive support if you ever need assistance.

Question 6

How does AI document verification work?

Accepted Answer

When a staff member uploads a document, our AI analyses it automatically — extracting key information like the holder's name, expiry date, certificate number, and issuing body. Each document receives a confidence score indicating how certain the AI is about its analysis. High-confidence documents can be auto-verified, while lower-confidence ones are flagged for manual admin review.

Question 7

What data does the AI extract from documents?

Accepted Answer

For staff documents: holder's name (matched against the staff profile), expiry date, issue date, certificate or check number, issuing body (e.g., St John Ambulance, state government), and document type. For participant source documents: 20+ NDIS-specific fields with page-level citations — see the Participant Documentation section below for details.

Question 8

Is AI verification accurate?

Accepted Answer

Our AI uses confidence scoring to indicate its certainty level for each extraction. Documents with high confidence scores (typically 90%+) can be auto-approved, while those below the threshold are flagged for manual review. This means you always have a human check on edge cases, while routine documents are processed instantly.

Question 9

Can I disable AI auto-verification?

Accepted Answer

Yes. Administrators have full control through a master toggle in Settings > Documents. You can enable or disable AI auto-verification globally, or configure it per document type. When disabled, all documents require manual admin review regardless of confidence score.

Question 10

Is AI included in all plans?

Accepted Answer

Yes. AI document verification, auto data extraction, confidence scoring, and participant document drafting are included in every plan — Starter, Professional, Business, and Enterprise — at no extra cost. We believe compliance automation should be accessible to organisations of all sizes.

Question 11

Can the AI detect the document type automatically?

Accepted Answer

Yes. When staff upload a document, the AI analyses its content to detect what type of document it is — whether it is a First Aid certificate, Working with Children Check, Police Check, or other compliance document. This saves staff from having to manually categorise every upload.

Question 12

What participant source documents can the platform handle?

Accepted Answer

Drop in the documents you already receive from external assessors — OT reports, behaviour support plans (BSPs), NDIS plans, speech pathology assessments, paediatrician letters, psychiatric reports, and similar clinical documents. The platform supports PDF, DOCX, and image formats with OCR. Admin-only — participant documentation sits behind the participants feature flag.

Question 13

How does AI extraction from NDIS plans and clinical reports work?

Accepted Answer

When you upload a source document, our AI extracts 20+ NDIS-specific fields with page-level citations: NDIS number, plan dates, diagnoses, medical conditions, allergies, medications, support needs, communication style, mobility, behaviours of concern, goals, and stakeholders (clinicians, guardians, family, advocates). Every extracted field links back to the page in the source document so you can verify in one click.

Question 14

What 13 NDIS-compliant documents can the platform generate?

Accepted Answer

From a single approved source extraction, the platform can generate 13 standard documents: Service Agreement, Support Plan, Risk Assessment, Behaviour Support Plan summary, Communication Plan, Mealtime Management Plan, Medication Management Plan, Manual Handling Plan, Positive Behaviour Support Plan, Personal Care Plan, Goals Plan, Emergency Response Plan, and a participant Profile Summary. All branded with your logo and ready for review.

Question 15

Are AI-drafted sections citation-traced?

Accepted Answer

Yes. The AI is grounded only in approved source-document extractions — it cannot hallucinate facts. Every drafted section includes inline citations referencing the source page where each fact came from. Missing facts surface as "[needs review]" markers rather than fabricated content. You always see exactly where the AI got its information.

Question 16

How do approvals and human review work?

Accepted Answer

Two checkpoints: (1) After AI extraction, you review extracted fields side-by-side with the source PDF and approve, edit, or reject before they merge into the participant profile (additive merge — never overwrites existing values). (2) After document generation, you review the drafted document, edit any AI-drafted sections, then approve before the document moves to signing or filing.

Question 17

What e-signature workflow do you support for guardians and clinicians?

Accepted Answer

Multi-party signing rounds with sequential or parallel routing. Send a generated document (e.g., a Service Agreement) for signature to participants, guardians, nominees, advocates, and clinicians. Each signer receives a secure tokenised link via email, signs in-browser, and the platform stamps the final PDF and stores it. Sequential routing chains signers in order; parallel sends to all at once. Decline cancels the round and reverts the document to approved.

Question 18

Does the contact book autofill from extractions?

Accepted Answer

Yes. When you approve a source extraction, every stakeholder named in the document — guardians, nominees, advocates, family, emergency contacts, OTs, speech therapists, GPs, paediatricians, support coordinators, plan managers — is added to the participant's contact book automatically, dedup'd against existing contacts, and tagged with an "AI extracted" badge so you can tell at a glance which contacts came from AI vs. manual entry.

Question 19

Can I archive and restore participants?

Accepted Answer

Yes. Participants are soft-deleted via the archive action, which preserves all history (documents, extractions, generated docs, signing rounds, audit log). Toggle "View archived" on the clients list to see archived participants and restore any of them with one click. Archive does not affect plan capacity counts.

Question 20

Is there a per-participant audit log?

Accepted Answer

Yes. Every action on a participant — created, archived, restored, source document uploaded, extraction approved/rejected, document generated/approved, signing dispatched/cancelled, contact added/updated/removed — is recorded in a per-participant activity timeline with the actor, timestamp, and metadata. The Clients dashboard also surfaces a Recent Activity card with the latest 8 actions across all participants.

Question 21

What review cadence does the platform enforce?

Accepted Answer

Each participant template has a configurable review interval (e.g., 12 months for Service Agreements, 6 months for Behaviour Support Plans). When a generated document is approved, the platform computes review_due_at and schedules reminder emails to admins at 60, 30, and 14 days before the review is due — so participant documentation never silently lapses.

Question 22

What types of documents can I store?

Accepted Answer

You can store all NDIS-related compliance documents including: NDIS Worker Screening Checks, Working with Children Checks (WWCC), National Police Checks, First Aid and CPR certificates, visa and passport copies, driver licences, car insurance, training certificates, signed codes of conduct, and any other documents required for your compliance needs.

Question 23

What file formats are supported?

Accepted Answer

We support common document formats including PDF, JPG, JPEG, and PNG. Files can be up to 12MB in size. For best results, we recommend uploading clear, legible scans or photos of your documents.

Question 24

How does batch uploading work?

Accepted Answer

Our Batch Upload Manager allows staff to upload multiple documents at once. Simply drag and drop all your files into the upload zone, and our AI will help categorise them automatically. This is particularly useful during initial onboarding when staff need to submit many documents.

Question 25

Can I customise which documents are required?

Accepted Answer

Yes. Administrators can configure which document types are mandatory for their organisation. You can set up document templates, mark certain documents as required or optional, set expiry periods, and even create custom document categories specific to your organisation's needs.

Question 26

How are documents organised?

Accepted Answer

Documents are automatically categorised by type (Compliance, Identity, Training, Employment, etc.) and associated with the relevant staff member. You can view documents by staff member, by document type, or across your entire organisation. The dashboard gives you a clear overview of compliance status at a glance.

Question 27

Can I download documents for NDIS audits?

Accepted Answer

Absolutely. You can export individual documents, bulk export all documents for specific staff members, or generate a shareable audit portal link with password protection. This makes preparing for NDIS quality audits significantly easier.

Question 28

How do I add new staff members?

Accepted Answer

You can add staff members individually by entering their details and sending an invitation email, or import multiple staff at once using a CSV file. Each staff member receives an email invitation to create their account and complete their onboarding process.

Question 29

What is the onboarding workflow?

Accepted Answer

Our guided onboarding workflow takes new staff through a step-by-step process to upload all required documents. Progress is tracked with a visual progress bar, and staff can see exactly which documents they still need to provide. This ensures nothing falls through the cracks.

Question 30

Can staff update their own documents?

Accepted Answer

Yes. Staff members have their own login and can upload updated documents when certifications are renewed. They can also view their compliance status and see upcoming document expiries. Administrators receive notifications when new documents are uploaded for review.

Question 31

What staff roles are supported?

Accepted Answer

The platform supports various NDIS workforce roles including Support Worker, Senior Support Worker, Team Leader, House Coordinator, Operations Manager, and Director. You can assign appropriate roles to staff members to reflect your organisation structure.

Question 32

Can I deactivate staff who leave?

Accepted Answer

Yes. Administrators can deactivate staff members who are no longer with your organisation. Their records are retained for compliance and audit purposes but they lose access to the platform. You can also bulk-deactivate multiple staff members if needed.

Question 33

Is there a staff limit?

Accepted Answer

Staff limits depend on your subscription plan. Starter supports up to 30 staff, Professional up to 120, Business up to 300, and Enterprise offers unlimited staff. Visit our pricing page for full details.

Question 34

How does expiry tracking work?

Accepted Answer

When documents are uploaded, our AI automatically extracts the expiry date (or you can enter it manually). The system tracks these dates and sends proactive reminders before documents expire. The dashboard shows documents expiring soon (within 30 days) and those already expired, so you always know your compliance status.

Question 35

When are renewal reminders sent?

Accepted Answer

Automated reminders are sent at multiple intervals before a document expires — typically 60 days, 30 days, 14 days, and 7 days before expiry. Both staff members and administrators receive these notifications so renewals are never missed. You can customise these intervals in Settings.

Question 36

Can I customise reminder settings?

Accepted Answer

Yes. Administrators can configure reminder timing and notification preferences in the Settings > Notifications tab. You can add or remove reminder day intervals, toggle individual notification types on or off, and choose to receive digest emails summarising all upcoming expiries.

Question 37

What happens when a document expires?

Accepted Answer

Expired documents are flagged clearly in the system, and the staff member's compliance status changes to reflect the issue. Administrators are notified immediately, and the staff member receives reminders to upload a renewed document.

Question 38

Can I sync expiry dates to my calendar?

Accepted Answer

Yes. You can download ICS calendar files for upcoming renewals and add them to Google Calendar, Outlook, or Apple Calendar. This helps you plan ahead alongside your existing schedule.

Question 39

Does this help with NDIS audits?

Accepted Answer

Absolutely. Our platform is designed to help NDIS providers maintain audit-ready documentation. You can generate a shareable audit portal link — password-protected and branded with your logo — that gives auditors read-only access to your team's compliance documents. No more scrambling through filing cabinets.

Question 40

What NDIS Practice Standards does this support?

Accepted Answer

Our platform supports compliance with multiple NDIS Practice Standards including: Governance and Operational Management (worker screening records), Human Resource Management (staff qualifications and training), and Information Management (secure document storage). It helps you maintain evidence for quality audits.

Question 41

Does it track NDIS Worker Screening Checks?

Accepted Answer

Yes. NDIS Worker Screening Checks are one of the mandatory document types in our system. You can track the status, expiry dates, and clearance numbers for all your staff members' screening checks in one place. Our AI automatically extracts screening check details when documents are uploaded.

Question 42

Can I track Working with Children Checks?

Accepted Answer

Yes. Working with Children Checks (WWCC) are tracked with all relevant details including check numbers, expiry dates, and the state/territory of issue. The system alerts you before checks expire so staff can renew in time.

Question 43

Is the platform suitable for SIL providers?

Accepted Answer

Yes. We built this platform while running our own SIL services. It is designed to handle the complex staffing requirements of 24/7 supported independent living, including managing large teams of support workers across multiple sites.

Question 44

Does it support home care providers?

Accepted Answer

Absolutely. Home care and in-home support providers benefit from centralised document management, ensuring every worker visiting participants' homes has current clearances and qualifications.

Question 45

How secure is my data?

Accepted Answer

Security is our top priority. We use enterprise-grade encryption for all data in transit (TLS 1.3) and at rest. Our infrastructure includes security headers (CSP, HSTS, X-Frame-Options), strict API validation, rate limiting on login endpoints, and real-time error monitoring.

Question 46

Is two-factor authentication available?

Accepted Answer

Yes. We offer TOTP-based multi-factor authentication (MFA) for all user accounts. You can enrol using a QR code with any authenticator app (Google Authenticator, Authy, etc.) from your account settings. We strongly recommend enabling MFA for all admin accounts.

Question 47

Where is my data stored?

Accepted Answer

All data is hosted securely via Supabase, a trusted cloud platform with enterprise-grade security certifications and compliance controls.

Question 48

Who can access staff and participant documents?

Accepted Answer

Access is controlled through role-based permissions. Administrators can view all staff documents, while individual staff members can only view and manage their own. Participant documentation is admin-only at the database level, isolated by company. Audit portal links provide read-only access with password protection and configurable expiry dates. All access is tracked via comprehensive audit logging.

Question 49

Do you comply with Australian Privacy laws?

Accepted Answer

Yes. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988, as well as NDIS-specific information management requirements. We maintain a formal incident response plan aligned with the Privacy Act. You can read our full Privacy Policy for details on how we collect, use, and protect your information.

Question 50

How much does it cost?

Accepted Answer

We offer four plans: Starter at $149/month (up to 30 staff), Professional at $349/month (up to 120 staff), Business at $649/month (up to 300 staff), and Enterprise with custom pricing (unlimited staff). All plans include every feature — AI document verification, participant document generation, e-signatures, smart notifications, and the audit portal. Annual billing is available with up to 15% savings. Visit our pricing page for full details.

Question 51

Is there a setup fee?

Accepted Answer

No. There are no setup fees or hidden costs. You pay a simple monthly subscription based on your plan, and every plan starts with a 14-day free trial.

Question 52

Can I change plans later?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from Settings > Billing. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, we will pro-rate the difference.

Question 53

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex). Enterprise customers can arrange invoice billing with NET 30 terms.

Question 54

Is there a contract or lock-in period?

Accepted Answer

No. Our subscriptions are month-to-month with no lock-in contracts. You can cancel at any time — no questions asked. We believe in earning your business through great service, not through restrictive agreements.

Question 55

How can I get help?

Accepted Answer

We offer multiple support channels: email support, in-app help guides, and a comprehensive knowledge base. For urgent issues, Professional and Enterprise plans include priority response times.

Question 56

Do you offer training?

Accepted Answer

Yes. We provide onboarding assistance to help you get set up, including video tutorials and documentation. Enterprise customers can arrange dedicated training sessions for their team.

Question 57

What are your support hours?

Accepted Answer

Standard email support operates during Australian business hours (Monday–Friday, 9am–5pm AEST). Enterprise plans include 24/7 dedicated support with faster response times.

Question 58

Can I request new features?

Accepted Answer

Absolutely. We love hearing from our users. You can submit feature requests through our support channels, and we actively incorporate customer feedback into our product roadmap. Many of our best features came from provider suggestions.

Frequently asked. Honestly answered.

Getting Started

AI & Automation

Participant Documentation

Document Management

Staff Management

Expiry Tracking & Alerts

NDIS Compliance

Security & Privacy

Pricing & Billing

Support

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